Is it time to Switch Merchant Services Providers?
Changing providers can be scary and intimidating…but it doesn’t have to be. Consider the following:
- Recommendation – Has this company/person been recommended to you? Do they have customers in a similar industry as yours? Does the provider represent numerous processors and payment solutions?
- Relationship – Do you have a dedicated rep now that watches over your account and answers questions? Will the company you are considering provide a dedicated rep? Will they come to your location to assist? Do they discuss your options today and help look to the future?
- Longevity – How long has the rep been in the merchant services industry? Do they understand today’s technology and what is coming? Do they understand the trends in merchant services?
- Rates – Do you have interchange plus pricing? Do you understand all fees on your merchant services statement? Do you know if your rates have been rising or kept steady?
- Knowledge – Does your rep understand your needs? Does your rep know how to work with your gateway, website, web developer to help implement changes or determine location of a problem?
To maximize efficiency and minimize costs, it is important for the merchant to have the right processing service, rates & fees, and system to meet their needs.
How TCA Business Solutions is different:
- Spends time with business owner to understand their business
- Independent representative who works with multiple processors and gateways to find best solution for the merchant business and situation
- Retail, virtual terminal, e-commerce, mobile, wireless, seasonal processing available
- Expert in industry and understands various choices/options for merchants
- No obligation detailed rate analysis of current provider
- Provides support: PCI Compliance, industry changes, coordination with vendors
- Trusted resource and dedicated representative to accounts
- Proactive review of accounts for ways to take advantage of changes, available directly for questions and support
Common Objections
I have a contract…
Most contracts are non-binding meaning you can cancel them at any time. Contract vary from 1-3 years and cancellation fees vary $100-$300. Often, the lower rates offered by TCA Business Solutions allow you to recoup the cancellation fee in less than three months.
I don’t have time to look at my statement…
Let us do that for you. We can prepare an analysis of your current processor with an apples-to-apples look at our rates and present it back to you. We can meet for a few minutes or even send it back via email or fax. The small amount of time invested to review your current fees and compare may provide a significant monthly savings.
I use PayPal…
PayPay makes sense for small companies in the beginning. If you are steadily processing $2,000 a month in charges, it’s time for the benefits and savings of a Merchant Services account. A merchant services account lends more credibility, less hoops for your customers, better customer support, and can save you money.
I use my cousin’s service…
We agree that you should have a personal contact with your merchant services account. That is what we offer – personal account management. Would you like an analysis just to keep him honest?
I have low rates…
That’s great. We’re glad you are keeping on top of them. Please consider us for an audit in six months. Interchange usually increases rates twice a year, and your rates may change.